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  • Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.


    Collection of Information

    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Cookie/Tracking Technology

    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information

    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security

    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information

    If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
    By e-mail: [email protected]
    By Phone: 510-657-6343

    Complaints

    Any complaints about invoice payments may be sent to our support team: [email protected] or call 510-657-6343. There is no guarantee of a resolution. Each case will be looked at individually, and Beacon Veterinary Specialists will be in contact as well.

    Payment

    For all services provided by Beacon Veterinary Specialists, payment is due in full at time of service.

    At the time of booking surgery, a $300 deposit will be required in order to secure the surgical appointment. This deposit will go towards the cost of surgery on the day of the procedure. This deposit is non-refundable should surgery be canceled under 72 hours of the procedure. If the surgery is canceled and 72 hours or more notice is provided, the deposit will be refundable.

    A 60% deposit is collected the morning of surgery, as stated on the surgical estimate you receive at time of consultation. If a procedure is being scheduled on the same day as the consultation, we will not take the $300 deposit. The 60% deposit will be required the morning of surgery.

    Cancellation

    We understand that things come up and we try our best to accommodate all patients.
    If for any reason you are unable to keep your appointment, we do require a 24 hour cancellation notice to avoid being charged a fee of $65 for the missed service.

    These terms and conditions are subject to change and will be reflected on this page